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IBAC has designed and produced a portfolio of professional development courses, which are delivered by our Member Broker Associations in each province.

Several of these courses are accredited by regulators in certain provinces, meaning that successful completion will count towards licensing requirements in that province.

Additional courses allow brokers to progress in their career, and continuing education courses to ensure that they remain up-to-date on insurance topics.  

IBAC PD CURRICULUM

Fundamentals of Insurance

FOI is an introduction to property and casualty insurance. The successful completion of this foundation course satisfies the education requirement for a Level 1 license in some provinces.

Program topics

Topics covered include the history of insurance, the insurance process, the role of government in the insurance industry, personal property and automobile insurance, commercial insurance, contracts, principles of legal liability, and much more.

Format

FOI is delivered by the Insurance Broker Association in each province. Depending on your province, the program may be offered as a week-long immersion course, a discussion group format, or a self-study option. Some provinces also offer an on-line format.

For more information or to register, contact a professional development specialist at your provincial insurance brokers association.

Canadian Accredited Insurance Broker (CAIB)

CAIB is a nationally recognized professional designation earned through successful completion of the CAIB program – a comprehensive course of study that provides in-depth knowledge and understanding of all aspects of property and casualty insurance. Completion of this program contributes to the licensing requirements in some provinces.

Use of the CAIB designation is restricted to licensed Property and Casualty insurance brokers who maintain membership in an IBAC Member Association. Non-members who take the CAIB program will receive a Certificate of Completion upon graduation, but are not eligible to use the designation.

Program Topics

The CAIB program consists of four course modules covering the following topics:

  • CAIB 1 – General Insurance, including habitational insurance, personal liability, personal auto, farm insurance and professional service practices.
  • CAIB 2 – Commercial Insurance, including commercial property, crime insurance and business interruption.
  • CAIB 3 – Commercial Insurance, including general liability, commercial automobile, marine & aviation, surety bonds and risk management.
  • CAIB 4 – Brokerage Management, including business skills, administrative and financial management.

Format

CAIB courses may be offered in the following formats:

  • Discussion Group – Classroom groups emphasize active participation and are a forum for the sharing of ideas.
  • Immersion – A more in-depth training experience in a condensed time frame. Immersion courses are facilitated by experienced brokers and subject matter experts.
  • Self-Study – Students that want a more flexible schedule or live in a remote location may choose this option.

An on-line study aid is also available.

For more information or to register, contact a professional development specialist in your provincial insurance brokers association.

Customer Service for the Insurance Professional (CSIP)

For brokers, the ability to deliver excellent service to clients is critically important. In this four-part program, every aspect of brokerage operations is examined from a customer service perspective. CSIP is an excellent resource, whether you are new to the insurance brokerage field, or a seasoned professional.

Program Topics

Topics covered include the benefits of quality service, effective communications, client negotiations and selling skills, office procedures, and much more.

Format

CSIP has 4 modules. Students work through the program at their own pace with the assistance of a broker mentor. The mentor provides guidance and reviews completed assignments in each module. Some provincial associations offer this course in a seminar format. A certificate of completion is awarded upon verification from the mentor.

For more information or to register, contact a professional development specialist in your provincial insurance brokers association.

Introduction to Risk Management (IRM)

Insurance is all about managing risk and providing financial compensation in the event of a loss. This program provides a basic understanding of risk management and its application to the brokerage business.

Program Topics

Topics covered include the terms and concepts of risk management, the analysis and treatment of loss exposures, and how risk management fits into organizational structures and supports business settings.  

Format

IRM consists of six assignments that take a case study approach, followed by a national exam. Students may attending a workshop or seminar where available, or pursue a self-study option.

For more information or to register, contact a professional development specialist in your provincial insurance brokers association.

Professional Selling For Insurance Brokers (PSIB)

PSIB teaches skills and techniques to become an effective and professional insurance salesman. The program is particularly appropriate for Account Managers, Customer Service Representatives (CSRs) and brokerage staff who interact with clients or underwriters.

Professional Selling is based on validated sales competencies, developed by the Canadian Professional Sales Association in conjunction with Human Resources and Skills Development Canada.

Participation in this program fulfills the education requirements for the Sales Management component of the Canadian Professional Insurance Broker designation (CPIB).

Program Topics

Through role-playing, group exercises and business case studies, students learn how to use consultative selling techniques, business strategies and effective processes to acquire and retain customers.

Format

PSIB is offered as a three day in-class experience.

For more information or to register, contact a professional development specialist in your provincial insurance brokers association.

Producer Academy

Elite Force – Best Practices Producer Academy

Effective and efficient producers ensure the continued prosperity of their brokerage, increasing the commission base and adding significantly to the future book value of the business. Elite Force – Best Practices Producer Academy is an intense, comprehensive program designed to enhance knowledge and skills in key business building areas from goal setting and prospecting, to landing new accounts and securing renewals.

Canadian Professional Insurance Broker (CPIB)

Brokers who have attained the CAIB or CIP designation can take their career to the next level with the CPIB program. This course allows you to specialize in one of three professional streams: Personal Lines, Commercial Lines or Brokerage Management. Upon completion, the CPIB designation is awarded.

Use of the CPIB designation is restricted to licensed Property and Casualty insurance brokers who maintain membership in an IBAC Member Association. Non-members who take the CPIB program will receive a Certificate of Completion upon graduation, but are not eligible to use the designation.

The CPIB program consists of six courses in your chosen stream – three mandatory, insurance specific courses and three elective courses that are offered by recognized universities or colleges. You may also take the courses individually for general interest or Continuing Education (CE) credits.

To qualify for this program, you must be, at the time of registering for the examinations, an employee of a brokerage that is a member of a provincial broker association.

Format

The CPIB course is offered in three formats:

  1. Discussion Group – Classroom groups emphasize active participation and are a forum for the sharing of ideas.
  2. Immersion – A more in-depth training experience in a condensed time frame. Immersion courses are facilitated by experienced brokers and subject matter experts.
  3. Self-Study – Students that want a more flexible schedule or live in a remote location may choose this option. A self-study guide and a course textbook are provided for each CAIB course.

For more information or to register, contact a professional development specialist in your provincial insurance brokers association.

Canadian Certified Insurance Broker (CCIB)

The CCIB designation – recognized by the insurance industry and general public, denotes a standard of excellence for commercial insurance brokers.

Prerequisites include successful completion of the CAIB program or other approved course, and a minimum of five consecutive years of experience in the insurance industry.

Use of the CCIB designation is restricted to licensed Property and Casualty insurance brokers who maintain membership in an IBAC Member Association. Non-members who take the CCIB program will receive a Certificate of Completion upon graduation, but are not eligible to use the designation.

Program Topics

There is no formal course of study for CCIB program. The designation is awarded upon successful completion of three examinations that test your knowledge of all aspects of property and casualty commercial insurance, including proficiency in risk management analysis, and a comprehensive understanding of the Statutory Conditions, Insuring Agreements, Policy Conditions and Legal Concepts.

Examination Formats

  1. Essay Style Questionnaire 
    The three hour examination contains ten essay style questions designed to test the practical application of your technical knowledge in case study situations, as well as your risk management analysis skills.
  2. Short Answer Questionnaire
    This two hour examination contains short answer questions designed to test your technical knowledge on all areas of Property and Casualty insurance.
  3. Final Examination
    • Option 1 – Oral Examination
      This ninety minute examination simulates a real-life challenge in which you will prepare an insurance proposal based on client information provided. You will then present before a panel that will assess your proposal from both a client and an underwriting perspective. 
    • Option 2 – Survey Examination
      This five hour open book examination assesses your ability to prepare a written survey based on an insurance proposal from a client’s perspective.

For more information or to register, contact a professional development specialist in your provincial insurance brokers association.

Best Practices

The foundation for this program is the groundbreaking Best Practices Study done by the Independent Insurance Agents & Brokers of America (IIABA).The study identifies the characteristics of leading brokerages, and creates a benchmark of performance that will help you assess the financial performance of your brokerage, comparing figures such as net revenue, profit percentage, growth rates, and average commission per employee.

Format

The Best Practices Program consists of five one-day modules. You can register for individual modules; however, the five-part seminar series runs in sequence and should be completed over a period of one year for best results. A certificate is awarded to the brokerage upon completion of the entire program.

For more information or to register, contact a professional development specialist in your provincial insurance brokers association.